April 4, 2000: Via peterme, The Elements of User Experience (PDF), a sweet chart exploring the tension between "Web as software interface" and "Web as hypertext system," which also gives a nice theoretical map of the different types of work involved in user experience design. Thinking about the app-hypertext tension makes me think we, as users, have a lot of unlearning to do (e.g. unlearn that you have to be really careful before clicking on a link because it'll take a long time to download the next page).